Jump+ Apple Premium Retailer (Fredericton) - Fredericton, NB

Nathanael O'Leary

Customer service was excellent. I was looking at new iphones and tablets at my Mom's request. Nate was thorough in guiding me through the best options for her current needs. He had clear answers for all my questions, and a great understanding of the accessibility features available.
Though the service was top notch, the store was definitely understaffed. There clearly could have been two more staff members there, given the amount of people in the store.

Tony Curtis

Took my wife's iPad pro in as it would not charge. They tell her it's probably not worth fixing and would cost so much it would make more sense to by a new one. So we took it to Irvine Phone Repair and they were amazing. Had it fixed in 2 days and $200. Better than the $1400 for a new one. Nice try Jump+... nice try.

Jonathan K

I had a truly disappointing experience at Jump+, where I had scheduled an appointment in hopes of getting a warranty exchange on my iPhone 15. The USB-C port wasn’t working at all, and no cable could be inserted. After handing it over, they claimed there was debris stuck inside the port, which I had already cleaned out to no avail.

Despite this, they refused to even attempt further cleaning without charging an outrageous $40 fee—something that’s absolutely unheard of when dealing with Apple directly. Their excuse? “We aren’t Apple.” Well, no, they aren’t—but they are an Apple Authorized Service Provider, which means they should uphold Apple’s high standards. According to Apple’s own support documentation, “Authorized Service Providers are required to meet Apple’s standards at all times with regard to service levels, certification of technicians, and availability of service to customers.”

Jump+ fell woefully short of these standards. A legitimate Apple Store would never charge such a ridiculous fee, especially for a device still under warranty. This place is a joke. I would absolutely not recommend them for any service or purchase needs. Stick with Apple directly. It’s a real shame there isn’t an official Apple Store in this province because Jump+ just doesn’t cut it.

I will be reporting this “Authorized” Service Provider to Apple, for not upholding the same standards.

Olivia Jacques

I sure hope there’s a commission component to working here, because the young woman I dealt with today was so unhelpful, officiously condescending, and robotically stonewalling about helping me, refusing to ask one of the actual techs a small question or to speak to me like a human being at all, rather than buying a new device from Jump+, I went straight home and spent my $1200 (outright) elsewhere — specifically from a out of province authorized Apple refurbisher via Ebay. Sad when that’s a better option with a better customer service experience.

Ben Ford

I am unfortunately on week three of buying an iPhone 15 pro max in natural titanium. On a Thursday three weeks ago I went in for a simple buy of a phone. I was made aware the store did not have the color I wanted, and I opted to wait until the following Wednesday to pick up the phone. I got there on my lunch break, and I had forgot my wallet so I could not go through the transaction, so I asked for the phone to be held until later that evening. They sold the phone instead. I watched libin, who is extremely nice and professional, make an order, which was supposed to be delivered by Friday, which it was not. They said it’ll be in on Tuesday. It is now Tuesday, and I’ve spent over 2 weeks trying to buy this phone from jump plus. I understand that places get busy and mistakes happen. But to not have my phone for 3 weeks is not acceptable.

Bloodshot Eyes

Apple will not stand behind purchases made at Jump+ and will send you back to Jump+ for resolution. Jump+ status as an Apple Premium retailer is of little to no value to you. Make your purchases online or at a real Apple Store if having recourse to Apple when something goes wrong is important to you. Rebates for trade-ins are only good for in-store purchases, not on the Apple Store.

Isaiah Colwell

I own AirPods, Apple Watch, and the 12 Pro Max that were all purchased at this store. Never once did I have an easy time. Today was my final straw.
I made an appointment for a battery replacement as it was covered by apple care. Creating the appointment was a hassle in its own, but finally got it and managed to get the hour I needed off work to bring it in and leave it. Once I got there I had no issues checking it in, and was told it will be done at 4:00 pm. Told me to come get it after work. I said no worries.

Now, I need my phone for work as I’m constantly being contacted. Leaving my phone for the day was a pretty big deal and can’t happen often. Once I made it too the store after work around 5:00, I said I was there to get my phone. After a little typing and waiting, the employee said “it was still in queue”. I asked what she meant, since I was the FIRST one in the store that morning, with the first appointment available. I was told my Device would be done first, and would be ready by the end of the day.

She said she will go check. After waiting about 10 minutes, she came back and stated that the phone hasn’t been repaired, and will need to stay the night or checked in tomorrow morning. Both things not possible for me due to my job. The second employee that dealt with me was quite rude and short with her answers when I was asking why it hadn’t been worked on. Eventually the manager came out. Coincidentally he was the one I checked my phone in with that morning. He said he didn’t realize they were backed up, and he apologized. Then he offered to bring it back in the next morning with it being higher on the queue. I asked him “higher, or first?” And he said well maybe we can leave it in the queue. His employee then said she couldn’t do that, and “only worked there for two years so what does she know” then they both disappeared.

I started to ask more questions about when I could bring it in, if it would be first, or how fast it would be repaired. And the manager kept walking away to deal with other customers. I was getting quite upset. In the end they told me that if I brought it in again the next day they would put it higher on the list and have a better chance at being completed. Overall I am very disappointed in how I was treated, and quite upset that my phone wasn’t even touched while sitting in the store all day. Not only this, they didn’t even offer to fix it right away. None of this experience met their standards or policy. Especially not same day/ under hour battery replacements. I will not be purchasing any more products from them, or any more Apple products period. I highly recommend going elsewhere for any Apple related needs.

Edit: this is now day 2. I have called a number of times to try and make a new appointment. They have not picked up. I would wait a few minutes in between calls in case they were busy. No answers what so ever. Each day I get more and more bothered with the service. They have yet to reach out to even attempt to make things right, or help me with my repairs.

Edit: Well ladies and gentlemen. We have reached day 3. Today I walked in as soon as they opened. I went straight to the manager who promised my device would be done first. After chatting with the technician, it was brought in and told it would be done by 6pm. (once again not following the under hour repair policy). At this point I do not care. I gave them a number and email to reach out if any problems or if it’s fixed before hand. I get off work and begin making my way to the mall when I receive a text. This is the first time Jump plus has reached out. Long story short, the message said that my phone was not fixed because they didn’t have any battery’s in stock. They ordered a new one and said I can leave my phone or come get it and make a new appointment. I am now extremely bothered. I go pick up my phone and explain my situation and how I felt. They offered a few apologies and that was it. Made no efforts to make things right. I’ve no contacted the district manager. Maybe things will start to change.

Di Mac90

Please note that the staff was amazing. My 1 star review is due to the manager.
I have used Jump+ in the past for all of my Apple needs. I have 0 problem as well and always highly recommended them.
I went into the store to see about a battery replacement which is 100% covered by my Apple care (which is the route I took after this experience), figuring I would go local I went in to see about it.
The guy who waited on me had said the manager asked me to come back during the week, I can't due to my work schedule but understood. I asked about leaving the phone where there was no rush, the manager came out from outback. I was there with my boyfriend, who is not an apple person at all, mind you, he's an android guy.
I am not sure what was unclear, while I was asking questions to the manager and holding the device in my hand, he ONLY spoke and took eye contact with my boyfriend. I was the one asking questions, not him. While it would normally not bother me, I was not being spoke to as if I knew what I was saying.
As a manager for a larger company, I can understand dealing with passionate people can be difficult, I was no where near upset and only trying to find a solution that would work for both parties even though it really wasn't my job to do so.
I left the store bothered by my experience, if they don't want to fix my phone it's fine, gladly will take my service elsewhere. I will gladly send it to Apple for repair, not a big deal.
However, as a manager of a store, you should be able to speak to the person in front of you who has the device. I was told he would "call me first thing Monday when his tech came in", after stating his tech worked Tuesday to Saturday as he is short staffed. We are also at Wednesday with no follow up. This was the most horrible experience with a manager that I've ever had.
Again, staff under him were informative and nice to me while I was in there.