Best Buy Outlet

Easily the rudest service I’ve had in my day to day life. The brunette middle aged manager at the front of the store complained to me that I was going to make her life easier when asking to return a digital product that I never even received. She claims she is “too busy” at her outlet store to answer the phone. Go to target down the street instead.

They have awesome deals on open box items, and products look to be in excellent condition. If you order something in the app, call ahead to see exactly what it is. I drove 30 (one way) miles to find out what I had ordered was missing components (3/4 speakers, but the app won't show that kind of item info). I had also purchased it with a rewards certificate. So, instead of letting me exchange it for something else, they just canceled the order... although I wouldn't be surprised if exchanging and crediting an item towards the purchase of another isn't done anymore. The BB app would get 1 star for this.

Before buying from that place, please read…. I purchased appliances and a TV from this store. They sent them to the wrong address a week after I purchased them, imagine on appointment day you’re waiting for your stuff and it goes to the wrong address, so they apologized and they know how to do that really well. After tens of phone calls and back-and-forth, finally a supervisor called me. It was the manager of that outlet store. I had gone to meet her before that and she seemed like she did not care about what took place and didn’t even show any empathy for what happened. She did not even apologize, so then she calls me back after many attempts to get a hold of her through the 800 number and she said I got your back. I am going to schedule your appliances and your TV to be installed on one day .. NOPE I got the appliances and I did not get my TV and the installation and the sound bar that goes with it. I took that day off and I was up at 6:45 and waited for them to bring the TV until 7 PM when they stop delivering. I called the 800 number they had no clue where the truck or the merchandise was, I simply went down the next day drove about 35 miles, I canceled the transaction. Believe me a couple of hundred bucks you’re gonna save by buying from these people are not worth the aggravation they simply Don’t care, you can not get a hold of a supervisor and all they do is pay people to apologize for them. Stay away from that place, go to Costco..real professionals they come on time they install what you want them to install and they leave and they’re very courteous. Unlike those people who tell you the only thing we can do is reschedule or cancel, the asst manager and the manager at that store actually told me that they can reschedule or you can get your money back which one would you like, just like that and if you don’t like it tough. When they say the appliances are out of the box at that store, they also mean the service too. Incompetence, that’s the only word I could think of describe that operation. STAY AWAY AT ALL COST

Not worth the trip. Everything small: LOCKED IN CAGES ? and most WITHOUT VISIBLE PRICES ? sooo annoying. ? Prices: only SLIGHTLY discounted. Couldn’t find anything worth buying. Most items were like $30 off ? yippeeee. You’re not gonna find a super-saving gem here I’m sad to say. Items: Inventory is mostly large appliances, and lots of tvs. Decent selection of medium electronics but again, you’re not saving much. PRO NOTE: the 5 ⭐️ rating on this store is cause they kept the original Best Buy page & just converted it to the Outlet page, so nearly all photos and reviews are not for the current OUTLET store *

I visited this best buy to return a product that was missing a few cables. The customer service was on par, and the store seemed well kept. Overall, there were no noticeable problems, and I would visit again if needed.

The store is similar size as a regular Best Buy Store but with all the returned or defected appliances and electricities. You can see different percentage discounts for each items on its price tag. As you expected, the worse the condition, the bigger the discount. We eventually bought from a regular Best Buy Outlet after comparing the pricing and conditions. You should be able to get a much bigger discount from FB marketplace.