Citizen Watch Company of America, Inc. - Torrance, California

Citizen Watch Company of America, Inc. est une entreprise réputée spécialisée dans la vente de montres. Vous pouvez les trouver à l'adresse 1000 W 190th St, Torrance, CA 90502. et les contacter par téléphone au numéro 05328463. Leur site web, citizenwatch.com, est une source d'information précieuse pour tous ceux qui s'intéressent à leurs produits.

L'entreprise est facilement accessible en fauteuil roulant, avec un parking également disponible pour les personnes à mobilité réduite. Ils acceptent les cartes de paiement, les paiements mobiles NFC et les cartes de crédit, offrant ainsi une grande flexibilité en termes de modes de paiement.

Citizen Watch Company of America, Inc. se distingue par ses spécialités dans le magasinage. Ils offrent une large gamme de montres de qualité, chacune reflétant l'engagement de l'entreprise envers l'innovation, la précision et le style.

Actuellement, l'entreprise a reçu 80 avis sur Google My Business, avec une note moyenne de 3.9/5. Ces avis témoignent de l'expérience globale des clients avec l'entreprise, offrant un aperçu précieux pour ceux qui envisagent de visiter le magasin ou d'acheter des produits.

Avis de Citizen Watch Company of America, Inc.

Joe Blow

5/5

Warranty is a real thing and it was extended for an extra year by registering it in the Citizen app. It was very fortuitous because I needed a repair 6 months after the original warranty expired. They took care of it under warranty and I am very happy with the service.

Mark Swearingen

5/5

My F990 CC 7005-16F watch stopped working under warranty. I sent it in, and it took about 25 days to get back. The watch was perfect upon return.
Thank you, Citizen, for the excellent customer service and the repair of my favorite watch.

Arthur Spangler

5/5

Repair case no. (S030919) Many Thanks to Citizen Watch of America for repairing my Eco-Drive Chronograph Watch. I am very hard on watches due to my everyday use. My watch was restored to perfect operating conditions in a very timely many considering the volume of repair the facility receives. I am very happy with the company's response time for the repair and addressing my emails. Many Thanks to all that were involved in the handling and repair of my watch ARS...

Donna Davis

1/5

I mailed my watch to be repaired. After a rather lengthy wait I received the estimate for repair and authorized and paid for the repair. After another wait I received word that the watch had shipped and was given a tracking number. Now, the story is that UPS has lost my watch! Citizen watch is claiming no responsibility, but did offer a credit of $119 if I wanted to purchase another watch from them to replace the one that they lost. Get real! I paid well over that for my watch a few years ago and how far would $119 go to purchase a new Citizen watch? My watch that was lost was beautiful and had great sentimental value to me. I will never entertain the idea of purchasing another Citizen watch. What a sham and disgrace!
¶ UPDATE: After I contacted the Better Business Bureau in Torrance, CA, Citizen watch agreed to issue me a check for $120 and refund the $88.35 which I had paid to repair the lost watch. Although I feel the $120 is a devaluation of my lost watch, I agreed to accept this offer which is the remedy that I had originally sought from them. It is unfortunate that I had to go to such measures to achieve a somewhat satisfactory remedy.
*UPDATE TO THE UPDATE: IT HAS NOW BEEN OVER 2 MONTHS AND I HAVE NOT RECEIVED THE PROMISED $120 AS COMPENSATION FOR THE "LOSS" OF MY WATCH. I WONDER WHO IS WEARING IT RIGHT NOW! IT IS BEYOND BELIEF THAT THIS COMPANY IS SO IRRESPONSIBLE AND DISHONEST.

David R

5/5

Have a Citizen Skyhawk Watch. Had for 20+ years. Love my watch. It stopped working. Sent it to the repair center. They repaired it for free. Sent it back. They reset everything. Great Company and product. I will never own anything but a Citizen. I will buy a new one if my old one ever wears out.

E Habibe

1/5

I shipped my Calibre 8700 (Blue) for repairs in April. Strangely I received a return to sender of the box I sent in with the message that it had been rejected. Rejected after being at the facility for 3 days? Yes, I have the shipping history. No watch inside, just the pillow the watch was shipped with. Months later and no message from Citizen even though I followed the instructions on the website. Very disappointed as I had owned that watch for almost 20 years. Was shipped from Florida.

john francis

5/5

I bought my Eco-Drive 14 years ago and it recently stopped working; I had been wearing it daily, so it's not like it was in a drawer for weeks. I really liked the watch and didn't want to give it up. I contacted Citizen, and they provided me with the necessaries to send the watch in to be serviced. I was told that someone would contact me with a repair estimate; one week later (I live on the East Coast), I had my watch back, good as new... gratis! THANK YOU!!

Steve Yatomi

1/5

I purchased a nice citizen eco drive watch online this unique watch is very difficult to set the time. I went to The main office in Gardena California to see if anyone can help me. After speaking to the security guard he asked me to fill out a form and I did and asked me to leave my watch and in 5 days someone would contact me. I didn't leave my watch as I was catching a flight. I feel that is poor customer service and policy for just asking to set the time. I furthermore contact customer service and they told me the same thing leave my waych for 5 days and they will call me. So buyer beware of the difficulty of setting an eco drive watch and poor customer service and policies for the main office in Gardena.