Lowe's Home Improvement - Dallas, Texas

Zaza Love

Magasin de bricolage avec un large choix dans les rayons

J.C. Aguilar

If you’re a Pro and trying to do a phone sale on a Sunday forget it. They will not help you at all! They won’t even attempt to help spoke with David, and Taylor at customer service and they would not help at all. Home Depot does do phone sales but I buy everything from Lowe’s I guess I have to start shopping at Home Depot instead

Pure Solutions AV

Had a terrible experience tonight. I came to this store to get a Christmas tree. The customer service from the gentlemen handling the Christmas trees was great. However, he did not know how to cut straight and took several attempts to get it decent. The customer service in the store was horrible. I made eye contact with multiple employees and walked in their direction. None of which offerred any assistance while we were trying to find a tree stand. Mind you, the store is empty so there is no excuse of being busy. I was told different locations of where I could find a tree stand and none of them checked out. We ended up leaving the tree because we could not find a stand or anybody who gave a care. Lost my business tonight.

Danielle D

Terrible delivery experience. They used some people to appeared to be on drugs upon delivering my refrigerator. They caused several damages to my home and the fridge. It was a terrible experience and the leadership at the location said they would ensure repairs and never did. Don’t trust this location. Lots of lies.

Cristal

I bought a water heater at this Lowe’s. At the time of purchase the associate in the plumbing department stated the water heater was appropriate for my home. He confirmed it can be returned within 30 days of purchase. I called Lowe’s third party company used for installations. The associate came out to my house and informed me the water heater is for a 5-8 bathroom home and not appropriate for my home. It had been two weeks that I bought the water heater when I arrived to return it. I was met with Perla the customer service rep at the desk. I explained to her my situation. She walked over to another associate and told them I was returning a used and opened water heater. Then her other associate came over and said I cannot return it. I never once said it was used. Perla then said I needed to contact the warranty company for the water heater. She said I needed to contact them and tell them I had it installed and it didn’t work. She said that was the only way the company would give me the RA number and then she said it was the only way she can take the steps for a refund. I asked her about the 30 day return policy to which she replied that doesn’t apply for water heaters for that it had to be returned within 48 hours for a refund. I called corporate the next day and was informed the water heater can be returned within 30 days without a factory seal. Be cautious of purchasing at this store, I was treated rudely by Perla and not one of the 5-8 associates behind the customer service desk offered to listen to my situation. I am appalled by the unwillingness to follow their own policy. Not only not follow their own policy but asking me to lie to the company that provides the warranty for the product.

A follow up:
FYI I made a complaint to corporate but they did nothing to help resolve my complaint. I resolved my issue on my own. I had to go to another Lowe’s location much further away for my home to have my refund honored. I feel disrespected by the staff at the Lowe’s on chalk hill. Please be cautious buying appliances at this location, there is a possibility they will not honor your refund and make up their own rules which work against the customer.

Marco Martinez

Got some molding for a floor and they were 2cents a piece and when I was trying to pay the racist manager told me that it was a mistake and can't sell them. Manager and supervisor are racist and threatening me to call police if I don't leave the store. I want to pay for my items and they were so rude and racist. Got all on video. I send it to Lowe's corporate but I think they allow this behavior on their employees. I'll stick with home depot.

Jorge Calles

I have craftsman tools I've had for years. Tried to warranty a broken socket and was denied. bought this cash and a long time ago.the receipt was faded. I also tried to warranty a cobalt once again denied. As professionals, don't waste your money. The point of buying their tools is warranty. The young lady was rude at the counter. Also, if I have to do my own checkout, don't stand over me. If you got the time to watch me, you do it I don't work there, such as bad practices at this store

Zee Dean

We purchased a Samsung washer and dryer from Lowe’s and purchased a protection plan. We’ve had one repair service come and now another one an are still getting the run around. We have had horrible, horrible customer service. The emails say one thing the tech says another the customer service teams including supervisor and manager say different things. I’m doing the leg work to track down a part.

The tech said the part would be mailed to us, but the email said the part was mailed to the tech. We’ve called numerous times only to hear 10 days, then 14 days, then 14-21. Now they no longer make that part so they sent a report to the escalations team at Assurant. The part is coming from A & E - it’s just a mess. The day before the appointment they cancel because the part wasn’t shipped and is unavailable. No one ever came about the dryer. They just didn’t show up and didn’t notify us. The story is too long to tell but I advise never purchasing from them and definitely not a protection plan. It’s a joke.