Rush Truck Centers - Dallas Light- and Medium-Duty - Dallas, Texas

Bo Pharr

Had an excellent experience with Michael Rodriguez. Ordered my new Peterbilt 537 through him and went step by step through all of the options. Truck was delivered on time and perfect! Thanks Michael!!

D

Would never recommend this place to anyone! We have taken our Isuzu trucks to them twice for routine PM and oil change. They said it would take 2-3 days. I had to call them 4 days later and ask when the truck would be ready and they claim it will be ready by the next day. This went on for another 4 days until I went to the shop in person to ask what the ordeal could be. They said the truck has been ready for 3 days and the front office staff was very confused. They created an invoice on the spot for $687 for the PM/oil change and another $273 to tighten the compressor belt, but this is not something we asked them to address. This business will upcharge you like crazy and the quality service is very poor. I strongly recommend staying away from this place. Total waste of money and time!

Brandon Morris

Truck has been in the shop for over 2 months for warrantied items. No help with a loaner, no known date of when it will be completed. Even called Peterbilt customer service 3 times over the last week & they told me a regional manager would contact me. I've yet to receive a call from anyone.

James Grigar

Have been doing business with Larry Sauls for years, I have bought more vehicles than I can remember. Always been treated fairly, highly recommended calling Larry for all of your Ford and Isuzu needs!

Benjamin Drury

Wish I could give these dishonest dirtbags a negative 10 star rating. Tried to scam us into buying a new engine for a truck with 20k miles on it, saying not covered under warranty. Turns out, they never even contacted Ford on the warranty issue. Finally got the truck moved to another dealer - burned spark plug wire. That's it. Totally tried to scam us. Run, don't walk from this place. Other reviews reflect a similar pattern of business. Consider yourself warned.

Braden Wages

AVOID THE AGONY OF THIS PLACE!!
I’ve been waiting 10 days ( so far) for a diagnosis to a warranty-covered check engine light on a brand new truck bought from this dealership 60 days ago.

They said maybe another week or so before they can “squeeze it in” to figure out which parts need to be replaced. “Then who knows how long it will take to get those in… “

I call daily for an update. They stopped calling me back. They wouldn’t even let me take it to any other warranty provider without charging absurd $250 diagnostic fee even though they admitted it’s a common defect with the NEW IZUZU NPR they sell there. Service department is a total debacle.

My business has come to a halt while these people do nothing. #FURIOUS

Botanica Wholesale Florist

They took about 3 weeks to gives just an estimate and it came very high!! Do not recommend it!! Plus had to pay over 1K just for the diagnose!!!

Pamela Frank

I'll give them a good rating based on how polite, patient and helpful they were. They were not able to solve the issue we had, but.....they were able to point us to other service departments to address our issues.
Now that is service! The customer comes first. You don't see that level of commitment much anymore.
Thank you for caring. ❤