The RealReal - West Hollywood, California

Adresse: 8500 Melrose Ave, West Hollywood, CA 90069.
Téléphone: 06951795.
Site web: therealreal.com.
Spécialités: Dépôt-vente, Magasin de vêtements.
Autres données d'intérêt: Livraison, Retrait en magasin, Achats en magasin, Services sur place, Entrée accessible en fauteuil roulant, Parking accessible en fauteuil roulant, Possibilité de faire des courses rapides, Cartes de crédit, Paiements mobiles NFC.
Avis : Cette entreprise a 364 avis sur Google My Business.
Avis moyen: 3/5.

Emplacement de The RealReal

The RealReal est une entreprise spécialisée dans la vente de produits de luxe de seconde main. Située à 8500 Melrose Ave, West Hollywood, CA 90069, cette boutique offre une expérience de magasinage unique aux amoureux de la mode haut de gamme.

The RealReal propose un large éventail de produits, des vêtements de marque de seconde main aux accessoires de luxe tels que des sacs à main, des chaussures, des bijoux et des montres. Le dépôt-vente de l'entreprise est une excellente option pour ceux qui cherchent à acheter des produits de luxe à des prix abordables. Les produits proposés sont soigneusement vérifiés pour s'assurer de leur authenticité et de leur qualité.

Le magasin de The RealReal dispose de nombreux équipements et services pour faciliter l'expérience d'achat. Les clients peuvent bénéficier de la livraison, du retrait en magasin, des achats en magasin, des services sur place, d'une entrée accessible en fauteuil roulant, d'un parking accessible en fauteuil roulant, de la possibilité de faire des courses rapides, de l'acceptation des cartes de crédit et des paiements mobiles NFC.

The RealReal a reçu un total de 364 avis sur Google My Business, avec une note moyenne de 3/5. Les avis des clients sont un excellent indicateur de la qualité des produits et des services proposés par l'entreprise.

Si vous êtes à la recherche d'une entreprise spécialisée dans la vente de produits de luxe de seconde main, The RealReal est un excellent choix. La société dispose d'une boutique physique située à 8500 Melrose Ave, West Hollywood, CA 90069, où vous pouvez bénéficier d'une expérience de magasinage personnalisée. Le magasin est facilement accessible en fauteuil roulant, dispose d'un parking accessible et propose de nombreux services pour faciliter l'expérience d'achat.

Vous pouvez contacter The RealReal en appelant le numéro de téléphone 06951795 ou en visitant leur site web à l'adresse therealreal.com. Nous vous recommandons vivement de visiter leur site web pour en savoir plus sur les produits et les services proposés par l'entreprise.

Avis de The RealReal

The RealReal - West Hollywood, California
benda lou
4/5

Le magasin possède beaucoup de pièces rares avec un large choix bonne ambiance dans l’ensemble cependant ça reste un magasin qui vend du luxe donc le prix va avec

The RealReal - West Hollywood, California
Tio Pier
1/5

The customer service has fallen through the floor here. I ordered a piece of jewelry for four figures, and got two boxes: one with unoriginal packaging senselessly wrapped, with my item and no valuation report. The second…just an empty box. I have been trying to contact people just to get the actual valuation report, and everything is pulling teeth. A manager is never available. This is after receiving shoes with NO SOLES that I had to PLEAD for free shipping to return, again—no manager…and another fight about shipping this current item, in which a manager was supposed to get back to me, and never did. To boot, the person they have on the text concierge isn’t exactly killing the communications.

The Real Real is a real ridiculous joke these days.

The RealReal - West Hollywood, California
Apple Chang
1/5

An employee by the name of Megan came to my house on May 29th, 2024 to pick up 916 items to list on The RealReal. Upon her arrival, she said that any items that are not accepted will be returned and shipped back to me. However, what she said turned out to be completely false. Although she shipped 916 items to The RealReal, only 794 items appeared to be listed under my account. They even claimed that many of my items were not authentic and that they would be confiscating them to “prevent fake items from selling on the market,” which contradicts what Megan told me. All of my items are bought directly from the store and at invited events, so I can confirm that they are all authentic and have absolutely no possibility of being a fake. When I contacted them about this issue, they closed by account and blocked my number. I now cannot call or email them- not even their customer service number. They said they will be shipping my items back, but have not confirmed a list of the items nor the number of items that will be sent back. Not only did they not sell a single article of my clothing, but also confiscated my items without my consent and blocked my number. I have no way of communicating with them, and still have not received a confirmation or response as to how many items will be sent back. When I contacted them with my home phone number, I was told that another person would assist me within 48 hours. This delay of assistance has been happening several times already, and I still have not received a response.

The RealReal - West Hollywood, California
Sahara Marieee
1/5

My first and last time ever consigning with TRR. My experience has been horrible and the customer service does not connect you to a real supervisor only people who work in offices and are incapable of helping you. I have been waiting on an payout since October, been on able 6 different phone calls and multiple emails and they cannot even provide me with an ETA. Consignment wise, worse consignment service I have ever had thus far.

The RealReal - West Hollywood, California
Michaël Baribeau
2/5

I sell and buy at TRR. And recently their customer service really has no humanity. I wanted to order a 3k bag. And they now charge for shipping. No consideration for repeat customers.

If you buy and sell simple products that’s ok. But if you have a more complicated case or only look for help, they are awful!

The RealReal - West Hollywood, California
Brenda C
1/5

I was looking at a mini USED Hermes shoulder bag the price they were asking was $14,000. I asked the sales guy how much was the price of a NEW bag directly from Hermes. He checked and said a new one is $8,000. So a new one from Hermes is $6,000 LESS than the USED one you’re selling ?

All I can say is WOW. I gave 1 star for the sales guy because he was nice. The real real gets zero.

The RealReal - West Hollywood, California
Matt Lee
1/5

TheRealReal source an interesting, probably the best, curated selection of vintage or new high end fashion. Sadly the praise stops there, items are far too often misdescribed, they send the wrong thing, the measurements are almost never correct and as soon as an item is over 40% discount it's non returnable. I recently bought a $2,800 jacket and it is best described as heavily worn with significant damage however it was sold to me as "Minor wear at interior; minor pulling at front." I visited the store within 24 hours of collecting the jacket but they can only sell you stuff not solve customer service issues. I contacted customer service but sadly it was apparently outside the return window. How can you misdescribe an item so badly and take no responsibility. Their suggested solution was to consign it with them, what a joke! I have had many such issues and spent over $40k yet they just don't care. I would spend much more if I could be happy with my purchases. Always try eBay first, you are literally better working with a random individual on the other side of the planet than this faceless company.

The RealReal - West Hollywood, California
Roann Lara
3/5

I’ve heard about this place from a friend and thought it would be cool to check out. I wasn’t really impressed. Everything was super overpriced where it wasn’t a hard decision to invest a few more dollars and just a brand new one. Employees don’t even notice you come in and don’t look like they want to be there just pouty faces all around. The store was good size and they had interesting products and decent selection but nothing eye catching, which is surprising because of its location you would think there would be awesome selection.

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