Tractor Supply Co. - Charles Town, West Virginia

Katelyn Austin

I've spent THOUSANDS at this store. Not an exaggeration. I asked if I could take a couple pallets the other day and was told they can't do that because they are required to send them back by corporate. However, I just watched them give this person pallets right in front of me (while I was loading another $1300 in items, of course).

Not a fan of dishonesty or discrimination. This is probably the last time I'll shop here now.

Robert Demaine

Don't ever special order plants for store pickup. The plant I ordered arrived on Friday, and I couldn't pickup until Monday, I was out of town and picked up on Thursday. It sat in a locker without light or water. No idea if it'll come back in the spring. I called the store Saturday after it was delivered and was told I couldn't pickup untili received a pickup notice.

Edit: I did call customer service and they refunded my money. Adding 1 star. I still don't recommend special ordering live plants for store pickup.

Chuck

Some of the most friendly people and outstanding service I've ever gotten from any retail establishment. We stop then I was pulling a trailer and we need it some nuts and bolts and some other on items. They did not have the odd items in stock. But they took the time to find something that would probably work. You got me back on the road and I was able to get to the next trailer service area where I could buy the correct parts. Honestly I don't think I spent $40 at the store. But they were so concerned because we were way far from home it was getting late by the way I got that 10 minutes before closing time. They were eager to help. As a whole tractor supply company has been very polite and courteous and professional. These folks just went above and beyond!

Lindsey Cundiff

Unfortunately my dog won't have dinner tonight because Dylan "shut the register down" without notifying me that the store would be closing. When I brought the bag of dog food up to the register, I told Dylan I would be back as I needed to grab a few other things. By the time I returned, Dylan told me that he had closed the register and the store as well. He then let me know that I wouldn't be able to finish my purchase. When I explained that my dog wouldn't have food because it's the only type he can have with his allergies, and tractor supply is the only store that is nearby that carries it, I was told it didn't matter. At no point was I notified that the store was closing. At no point was I made aware that I was running out of time. Thank you Dylan. Employee of the month.

Connor Flynn

I went with my mother to grab a new bird feeder, and she went to make a payment on her tractor supply card. She didn't realize she had her card, and last time we went the cashier helped us through it without having the card. So this time we had a different cashier and she was very nice and tried to help us, but she hadn't done the payment without the card before so she called her supervisor. And I have to say that was one of the worst experiences I've ever had to be apart of. Not only did the supervisor not help, she kept making sly comments about the cashier saying things like "im not going to help you everytime" and when another employee asked her about another customer, she said "one second im trying to get (the cashier) to read". And other remarks of the sort. The cashier ended up crying because of the situation, and I feel really bad she has to deal with a supervisor like that. Yes I do know her name but I chose to not name her. The supervisor on the other hand better be glad I didn't catch her name. Completely unacceptable behavior when your employee is just trying to ask a question.

Jonathan Matias

Lost 2 stars after my last visit. Register girl was busy on her phone and talking to others to concentrate on clients and thier questions.

Briana Stark

awful customer service i was hung up on multipe times in a row for asking if they have a certain product in stock and was only given an answer when i expressed that i keep getting disconnected

Lois McDonald (“BB travels”)

Jacguie was very helpful. The sign listed my fire pit at a lower price than what came up on the register, which is why I purchased it. Jacquie was very professional and honored the sale price with a smile. She also carried it to the car for me, which was great, as I have difficulty lifting heavy things! Service with a smile!! Give this pleasant lady a big raise!!! Thanks for all the help!