User2 Computers - Edinburgh

Victor

Приняли у дочери ноутбук на ремонт Ноутбук Легион 5 не запускался заказ №22939. Починить не смогли сказали под замену материнскую плату. При этом вернули без 2 защитных крышечек для отвода тепла от диска и нескольких болтов материнской платы и всех болтов крышки. Причина поломки банальна, отдельная платка юсб разъёма подключенная через шлейф видно неисправна и коротила, при ее отключении ноутбук ожил и работает. Контора вообще не компетентна в ремонте ноутбуков. Единственное что , хоть не взяли деньги за диагностику, которые теперь потрачу на покупку болтов.

Isobel I

I am a broke student who is currently looking for work , I went to drop off my laptop for repair and confirmed verbally with them that their policy was "no fix no fee". This is also advertised on their building. In the end I was charged £45 for diagnostics alone and handed back my broken laptop.

These diagnostic charges are listed on their documents but are easy to miss if you have other things going on. I understand the labour costs but this is incredibly pricey for ultimately no repair. I will not be giving them my custom again and recommend that others don't.
Update :
I sent the laptop to another computer repair place and they informed me that User2 Computers had disconnected several different parts in the computer and lost multiple screws, and the casing for one part meaning that they couldn't attempt to repair it themselves as they couldn't put it back together

Anwesha mukherjee

My laptop was damaged due to a fall and I took it to the shop on Saturday and they were so kind and helpful and patient with me. I got my laptop back by Tuesday fully restored and working. Would highly recommend! ?

빛물

에딘버러 축제에 참가해서 사진과 영상을 촬영했는데 노트북이 고장나서 찾아갔던 곳입니다. 생각보다 빠르게 그리고 합리적인 값에 수리해서 큰 무리 없이 일정을 진행할 수 있었습니다. 친절했고 전문적으로 응대해줘서 수리하는 과정에서 여러가지로 편했습니다.

Em Noimon

I accidentally dropped my laptop and it stopped connecting to WiFi. I brought it in, and to my surprise, the technician fixed it in just a few minutes—completely free of charge! The service was fast, professional, and beyond generous. I couldn't recommend him highly enough!

Mike L

Great service, diagnosed and replaced my faulty CPU and upgraded my PSU, very reasonable price and excellent tidy build

jack sloss

Went in as my pc didn't turn on. They kept in contact updating me every step of the way as my pc was fixed, it is so much better now and I can't believe it's the same PC. They also have it WiFi and Bluetooth capabilities that I didn't even know was possible

Shaun Clee

I've came to this place for a number of years whenever i've been stuck on any kind of PC repair nightmare and i'm stumped and these guys have always came through. Very nice, and offer good advice too!