Williams-Sonoma - Manhattan Beach, California

Shiloh W

I recently had an extremely frustrating experience at this location. After waiting in line, the cashier redirected me to another line without explanation. When I finally reached the front of the second line, a third cashier interrupted to search for a product for someone not in line. The second cashier, who was supposed to assist me with my return, allowed this and engaged in a lengthy training session with the third cashier, all without offering any apology for the delay. Meanwhile, the original line I was in had already served over ten customers.

This experience reflects a significant lack of organization and respect for customers’ time. I hope Williams Sonoma addresses these issues to prevent others from facing similar frustrations.

Amanda Denniston

Excellent service!

Andrea and Valencia were so incredibly kind and helpful to me when I was running late for a wedding and needed to grab a gift quickly! They wrapped the gift beautifully and provided me with a card to attach to the gift. I very much appreciate them!

Carlos A Ramirez

Store was super clean and stocked well. Employees were helpful and friendly. I picked up a couple of pumpkin items and the employee at the checkout was nice and recommended a couple of other items I'll have to pick up the next time. The store floor was nicely labeled to keep social distancing and everyone was wearing masks. William Sonoma is always a great shopping experience at this location and other various locations I've visited.

Danny Fenty

this store has everything you need for the kitchen, upscale to essentials. The workers are always helpful when you need to find something. The store is always stocked and clean.

Sakeenah Sievwright

I am the owner of Soul Sweet Creations and we participated in an in-store Pop Up Event in MBV! The team was exceptionally warm and helpful! Aside from the business aspect, I am a huge fan of Williams Sonoma and their products are amazing! If you haven’t shopped this store, Pop in on any given Saturday or any given day for that matter, and I’m sure that you’ll be pleased! There’s lots of fun things going on here!!!!

JR Curley

This Williams-Sonoma store is in essence a physical replica of their other stores, but it has great customer service! The crew here are friendly and helpful, even going out of their way to make sure you're good to go. I once went in for a carbonation refill, and even though they were out in the back - they gave me the one they were using for their demo machine - for free! A huge help, and very nice of them to do.

Ben N

Worked with Julie over the phone, and she was incredibly helpful locating an item I've been hunting for!! She had to check their stockroom, which took a day, but she called me back just as she promised to let me know they found my All-Clad TK Sauteuse pan!! Woohoo!! Then when I went to the store, I was very impressed with their COVID protocol (floor markers for distance, multiple sanitzers around the store, and staff instructing customers where to stand) and how nicely stocked they are! I was equally delighted to meet Paula, an 18-year W.S. veteran, who helped me with some other cooking bucket list items of mine and gave me great recommendations! ((I would love to see a "Staff Favorites/Picks" section!)) Highly recommend this location, their super tenured and welcoming staff!!

Marian Grant

Getting items for the up coming holidays for cooking. The associates were very helpful with and knowledgeable of the items and she have used some of the items in her own home. A place to keep on your holiday shopping list.