Ziply Fiber -

RPK

Great internet for price especially compared to Xfinity, tech issues often are outside related.

Tim Tyson

In our area Ziply Fiber should be called Slowly DSL. They do not offer fiber at all here but continually say we are “under active consideration.” Not only is their DSL service horribly slow, I believe it is ridiculously overpriced. I called to complain about the reliability of the service and the price advertised on their website not being the price we were being charged. I was told they would reduce our monthly rate by nearly $20 per month. They never did. Instead, our bill steadily increased over the next 2 years.

When fiber arrived in our area (from a different vendor), our internet bill dropped substantially and we immediately had blazing fast, stable internet service. In my opinion Ziply Fiber is dishonest. Their name is a lie in this area: no zip, and no fiber. They promised to reduce our not-as-advertised bill by almost $20 per month and raised it. And they probably did all of this because they believed they had a monopoly in this community. Not any more! Our neighbors are fleeing their product as well.

Maybe they are less abusive to their fiber customers, if they really have any. My advice: don’t give this company your money: Trust based in honesty matters.

Brenda Gray

Hate hate hate their billing system. There is no other place of business i have dealt with that will take your payments (money) out of your banking account yet does not credit your Frontier payment account for weeks. I have made two payments this month and neither have been applied to my account so that it shows a real in time process and shows me still owing for past charges. Also on line contact and / or phone contact does no benefit for customer because it is a cookie cutter response to billing problems. They have several different dates as to service, billing and payments which causes nothing but customer confusion. The internet service has been satisfactory but their billing process lacks customer consideration as to a current account payment process.

scarethefish

Update Sept 2021:

164 disconnects just in Sept of 2021. . .we are 6 days into the month.

Apparently after the mishandled repair of a pulverized utility pole in May, the techs also dropped my speeds to 3Mbps when know I signed up for 6Mbps when we were still on Frontier. No one has been able to actually explain what my accounts SHOULD be or what I am actually paying for. But they usually credit half my bill each month I call in. This hardly covers the exasperating outages or disconnects (avg 400 PER MONTH).

I constantly call in to only have the remote tech-support people tell me there are no field-tech notes they can review. No one knows what was tried previously or that my problems have been persistent for YEARS. Apparently the assumption is they dropped my speed in half to see if that would alleviate my bottleneck, yet I dont know the price dropped lower. So Ive been getting charged at 6mpbs for 3mbps for something that is still down 70% of the time. It clearly didnt work but there is NEVER any follow through.

No expectations have been set about other ports opening up on our hub so I could maybe try bonded DSL. Our circuit is capped at some 95% usage daily so we are just the odd man out and consistently drop if we have ANY upstream that caps out the 0.1-0.2Mbps upload. The default assumption is "the lines" are bad. But they've apparently never been holistically fixed as Ive had 20 some repair tickets across 2 different companies over the past 3 years. . .I already know it's not the lines, it's limited infrastructure and poor QoS, a bottleneck of my upload. When I have an inability to even get a parity check completed on what is downloading the signal drops because it literally cant even confirm what packets have already been received by my device. So it stops, then my modem refreshes its public IP and starts for another 5-10min.

Sigh...but what do I know? Im just an idiot customer who keeps paying for something they cant even use. Not by choice. But because it is literally my only option where I live.

Andre Shields

The customer service is amazing however the Technicians and Dispatch are a joke. A month without service is a joke along with 6 scheduled install dates with no shows and no calls from the Technician. It started out as a simple swap of service to my new residence and now I keep getting the run around its because dispatch can't send a tech out for an install.

Katie Beach

Nothing but problems with Frontier. I will never use them again nor recommend services with them. Canceled my phone service only and they shut off my phone AND my internet, now they can't fix my internet and have to send someone out to fix the issue however it won't be for 5 days. This is there mess up not mine I should not have to wait. So I cancel my service because I am fed up with them however I still have to pay for my internet THAT DOESN'T WORK. Frontier is terrible. This is one of numerous issues with them.

Megan Moy

I now understand why my neighbors paid more than double for an internet provider other than Frontier. The worst internet provider & customer service I have ever experienced. I have never spent less than 45 minutes on the phone with this company for any call I've placed. After 3+ years of service with them, I recently cancelled my internet due to a military move. "We don't pro rate so you will still be fully charged. But FIRSTTTT let me double check that we actually don't provide internet to where you are moving," I agreed to him putting me on hold which somehow ended up being 12 minutes long. The call was dropped as soon as he picked the phone back up. Surely they would try to contact their customer again, since I did not disconnect the call or move from the spot I was calling from. No. No call back.
I called Frontier again. More time on hold, and the rep gave the "let me ensure there is no internet provided where you are moving!!" I explained I was already on hold for this exact reason before, yet was placed on another several minute hold. Finally she came back on and said there was in fact no internet service where I was moving. I requested cancellation. She said she would put me through to the department that handles cancellations.
After several minutes, she came back on the line saying they were busy with other calls and that she could transfer me so they could take my call in turn or I could schedule a call back. I let her put me through to the cancellation department and after 20 minutes of waiting, I got a rep. "Oh let me ensure you can't get internet service!" This was over an hour and a half past my original call time and my time to leave for work was rapidly approaching. I kindly requested my account just be cancelled since I had already received confirmation from another Frontier rep that I could not get internet services at my new address. The rep became short, and I was again informed that they don't pro rate. I said that would be alright. She told me they don't take equipment back so I could leave the router (OH. DIAL UP, I might add.) and now I get a bill for $9.99 after I've already paid for a half month of unused internet. Why did I get a $9.99 charge? I'm not sure. It was only 10:00 here when I tried to call or chat with the company. No luck. I checked my bill, unfortunately there is no explanation of the charges so I just deleted my auto pay option so they can't just charge me because they want to, so I can call for clarification later.
Avoid this company. If they offer a 1 or 2 year contract incentive, be sure to account for the fact that you will spend 1-2 hours on the phone with a rep to try to track down your gift card. I had this experience 2 years ago.

G. Shultz

Terrible customer service and bad internet service. I was with Frontier for over 2 years because they "were" the best option in Tulalip. I never received the speed I paid for and I had to pay a tech to come out to unsuccessfully try to fix the issue. After my 2 year contract was up I called the customer service to let to confirm that I was done with my contract and now on month to month. They confirmed that I was. About 6 months later another company that provided about quadruple the speed that Frontier provided popped up and I decided to leave Frontier and go with the new company. I called Frontier to cancel and after being on hold for 15 minutes I finally got through to a rep. I let them know that I wanted to cancel and they told me that I could but that I would be charged a early termination fee. I asked them why I was being charged a fee when I am on month to month. He looked it up and told me that I renewed my contract with them in Dec '18. I told them that that was not true and that I even called them not even that long ago to make sure that my contract had ended and that I was on month to month. I never had any intention of signing another 2 year contract. Why would I be under a contract when I could not be under one and still pay the same price. I asked if she could send me the contract showing that I renewed and he told me he couldn't. I said that that's not right and the guy without saying anything just transferred me to collections. Keep in mind I wasn't even being rude and I didn't even owe my monthly fee yet. The lady that picked up had no knowledge of my previous conversation so I had to tell her the whole situation all over again. She said she couldn't do anything about it either. They said the early termination fee was $38 so I just paid the dang thing so I could be done with them. Today I received an email from them for a bill saying I owe them -$22 and than received a paper bill for my normal monthly payment. I mean really?! Now I have to call them up and deal with them AGAIN. If u are in Tulalip go with SALISH. If you are somewhere else with a better selection of internet providers, go with anyone else. Im very happy with Salish so far. Price isnt bad and they offer either month to month for $5 more a month or a year contract. Their speed is also quadruple Frontiers. Do yourself a favor and do not sign up with Frontier. An Frontier, I see that you read these reviews. A word of advice, improve your whole company all around. The internet service is bad and the customer service is just as bad. Something is messed up with your system too so you should fix that as well. You have a lot of 1 star reviews on here so I hope you guys are paying attention and instead of getting defensive you are making very much needed changes.