OCTA Access - Irvine, California

OCTA Access, une entreprise spécialisée dans le transport en autobus, est située à une adresse pratique et accessible à tous : 16281 Construction Cir W, Irvine, CA 92606. Leur numéro de téléphone est le 8776282232, et leur site web est octa.net.

Cette entreprise est réputée pour sa grande accessibilité, offrant des entrées et des stationnements adaptés aux fauteuils roulants. Cela rend les services de transport en autobus accessibles à un large éventail de personnes, y compris celles ayant des besoins spéciaux en matière de mobilité.

OCTA Access dispose de 73 avis sur Google My Business, avec une note moyenne de 3/5. Les commentaires des clients mettent en avant la commodité et la fiabilité de leurs services de transport en autobus. Cependant, il y a aussi des commentaires sur des améliorations possibles, comme l'ajout de plus d'itinéraires et de fréquences de passage.

L'emplacement d'OCTA Access est un atout majeur, car il est facilement accessible pour les conducteurs et les passagers. Les personnes à la recherche d'un transport en autobus fiable et accessible devraient certainement prendre en compte OCTA Access. Leur site web offre des informations détaillées sur leurs itinéraires, leurs horaires et leurs tarifs.

En plus de leur accessibilité et de leur commodité, OCTA Access offre une variété de services pour répondre aux besoins de transport de leur clientèle. Ils proposent des itinéraires pour se déplacer dans la ville d'Irvine et ses environs, ainsi que des services pour les événements spéciaux et les groupes.

En fin de compte, si vous cherchez une entreprise de transport en autobus fiable et accessible, OCTA Access est une excellente option. Leur engagement envers l'accessibilité et la commodité, ainsi que leur variété de services, en font une entreprise de choix pour ceux qui cherchent un moyen fiable de se déplacer. Nous vous recommandons fortement de visiter leur site web pour en savoir plus sur les itinéraires, les horaires et les tarifs.

Avis de OCTA Access

Brian Purtee

5/5

I just had the most pleasant conversation with Diane! Her voice, her diction, and her demeanor were making me smile during the entire conversation. Over the course of seven years of using OC ACCESS, this is the first time that I have been moved to submit a heartfelt message of appreciation for the person on the phone who is tasked with taking my information and scheduling rides for me. THANK YOU, DIANE for making my day so much more pleasant!

Mary Jane Maxwell

1/5

The drivers are all very kind , attentive, and respectful. This is the 2nd time we have had a negative experience however and the reps are so difficult to speak with. The driver was a no show and instead marked the disabled customer as a no show. They have also missed a return pickup ( actually twice) . This is the fault of the reservation line. Most of the time I would recommend this service but currently I cannot do so. They is also no way to speak to a supervisor.

Tran

1/5

I didn’t get her name but whoever rep that took my call at 8:25 am on 10/16 was rude as hell. I was trying to modify the ride for my brother since he is on subscription schedule and she sounded annoyed as i told her I was previously at the cancellation line and had already canceled the return ride. She said it had not been canceled and proceeded to only cancel the ride that I wanted to cancel in the first place and hung up on me even though I said I need to reschedule.

Daily Information

2/5

What’s the point of requesting a ride for elderly sick customer that needs to get to a doctors appointment at a certain time and putting a phone number down only to have them not show up not call the customer and then when you call the customer service number they tell you we’re not showing up for three hours after the time you put down the doctors appointment for two hours after the time that the pick up was for. Not to mention that that would get you there at a later time than the time that you booked a return time for the patient. The drivers have all been pretty nice thus far but customer service is horrid. They try to lie and say that they have called the customer but you’re the caregiver and the phone number on file is yours so you know that they have not tried to call the customer because it was your phone number and no one called them but they think that they can live because the customers are elderly and disabled and they wouldn’t know. Do better!!!! the only reason that I’m giving two stars at all is because the drivers have been friendly.

Craig M

1/5

I am disabled and could not park in the handicap parking spot because your driver decided to block the spot part way when she went into 7-11 at Gilbert and Ball Rd. Anaheim

James C

1/5

Horrible experience. Dispatch makes no sense, seems to route drop-offs to take as long as possible. Drivers at the mercy of their dispatch orders and satnav, not allowed to use their own phone even if lost. Yes lost… satnav was directing the driver to toll roads and she wasn’t allowed to be on toll roads so we drove in circles until the satnav rerouted. Took two hours for a 20 minute trip. The driver explained that this is not uncommon and people have been stuck on the bus up to 3 hours. I am going to guess that this is an outsourced service and the company behind it is trying to be as inefficient as possible to maximize some govt subsidy. If true it would explain everything I’ve seen today.

Riley Dellner

1/5

This bus system is horrible and never on time or extremely early. Soooo many times they have shown up an hour late. They can’t do anything right and they blame it on the passengers. This is a fundamental need for people and their only job is to know how to drive and they can’t do it

Mark Lacroix (“The Shark”)

4/5

The OCTA. Has been so Kind! I'm Disabled now, and they Always are Kind and Respectable Even to Very Nutty People !I'm Safe while on the Bus! And I've been Riding the bus Since 1977 from Irvine to the Beach to Surf